On Monday morning, NHJ do Brasil received a tribute from the Rotary Club Lagoa for its retirement service at the Emergency Care Unit (UPA), in Maré, in the northern part of the city of Rio de Janeiro. The reform of the unit, which is a pilot project of all UPAs built in Brazil, had the costs of the reform paid in full by the company.
During the honor, were present Dr. Édson Santana, president of the Rotary Club Lagoa; Dr. Vander Pinto de Oliveira, doctor hospital administrator of UPA Maré; Carlos Monteiro de Oliveira, CEO of NHJ do Brasil; Vitor Hugo da Conceição, Chief Operating Officer; Andréia Carla Mendonça, Transport Manager and other managers of NHJ do Brasil.
The Business Merit Certificate granted to NHJ do Brasil was due to the work provided to the Vila do João community with the UPA Maré reform, free of charge to the State of Rio de Janeiro. “All the repairs cost around R$ 500 thousand and if NHJ had not started this voluntary work, certainly the unit would have closed, because the local conditions were precarious. Our next step is to reform the nursery that serves the children of Vila do João community”, says Carlos Monteiro.
According to Dr. Vander, an administrator, who accompanied the entire process, the reform made it possible to expand places that were badly staffed by UPA. “The improvement made the employees more comfortable and able to make a better quality care. Even the dwellers noticed the change and praised the initiative of the company”, he points out.
Still according to the administrator, even with the reform underway, customer service has not stopped and that was one of the top concerns of the NHJ board. All the professionals got involved in the process and managed to carry out a good logistics so that nothing was interrupted. “Even the X-ray room, which was the only one standing for two days because of the size of the machinery, had the exams redirected to the Family Clinic, which performed them normally because of the temporary situation,” says Vander.
As the first UPA to be built in Brazil, some improvements needed to be made due to changes in legislation. Currently, the unit has an isolation room, new furniture, a dormitory with capacity for 20 people and enlargement of the dining room. “The old dining space was in a hallway, which generated huge queues. Today, with the increase of space, this moment of meal has become much more quiet”, says Dr. Édson.
During the event, the president of the Rotary Club reaffirmed the importance of voluntary action by NHJ. “We at Rotary have some awards for both business and community service. In this situation, NHJ made a valuable action in which it transformed a UPA that had no maintenance whatsoever because of the State of Rio de Janeiro and completely reformed it, giving more comfort to the dwellers of the Vila do João and employees of the unit”, he emphasized.